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Please complete the following and/or answer the questions. The answers should reflect your own experience, thoughts, and opinion.1)We talked about processes in Module-3 and the need to reduce variability to eliminate delays in Module-4. The interactive article in The New York Times brings these two topics together.How Mail Votes Could Delay Election Results?https://www.nytimes.com/interactive/2020/10/28/us/politics/vote-count-how-long.html?smtyp=cur&smid=tw-nytimesQuestion: What can be done at the state level in order to count the mail-in votes as quickly as possible? Make a recommendation to the states. Explain your recommendation clearly and explain why you think your recommendation will reduce delays.2)Supply chains and inventory management are covered in Module-5. The following article discussed the challenges faced during the COVI-19 pandemic in the US.Why the US Still Has A Severe Shortage of Medical Supplieshttps://hbr.org/2020/09/why-the-u-s-still-has-a-severe-shortage-of-medical-suppliesQuestions: What types of supply chain deficiencies are posited to be the cause of shortages in this article? Explain clearly.3)We will cover quality management and service recovery in Module-6. Here is an article on how Uber tests different service recovery options to retain their customersThe Man Who Taught Uber How to Say Sorryhttps://www.bbc.com/news/stories-54613947Questions: Based on the experiments done at Uber, what is/are the most successful way(s) to apologize to customers for mistakes and/or quality problems that arise before or during their trips? Do you think similar tactics can be used by service industries other than ride-sharing? Explain clearly why or why not.

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